Politique d'expédition

Is shipping free?

Free shipping is only available for UK orders.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, suppose an item is popular and on a bit of a backorder. In that case, we might ship your items at different times and in different packages to prevent holding up your order and to get it to you as fast as possible!

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped directly from one of our numerous domestic and foreign warehouses. It takes 1–5 days to process the order before shipping. Shipping times vary between countries. We offer fast shipping for UK, US, and EU orders (4–9 days). Please take a look at our FAQs to find out your country's delivery times and costs.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.